Legal
Last updated: June 2026
When you use Bimzo to find a specialist, we may collect: • Name, email address, and phone number • Vehicle registration — this helps us identify your vehicle details so we can suggest more relevant specialists • Vehicle make, model, year, and engine details • Postcode or location • A description of your vehicle issue • Communication preferences We only ask for information that helps us find the right specialist for your situation.
When an automotive business joins Bimzo, we may collect: • Business name and owner or contact details • Business location and coverage area • Services offered and specialist categories • Qualifications, certifications, or experience information • Insurance information where applicable • Customer reviews and feedback • Examples of previous work where provided This information helps us present specialists accurately and match them with relevant customer enquiries.
When you visit Bimzo, we may automatically collect: • Device type and browser information • Pages visited and time spent on the platform • Website usage and navigation data • General analytics information This helps us understand how the platform is used and where we can improve the experience for drivers and specialists.
Bimzo uses information to: • Match drivers with the most relevant automotive specialists • Understand vehicle issues and improve recommendations • Contact users with updates about their enquiry • Manage specialist profiles and platform listings • Improve platform performance and the customer journey • Maintain trust, safety, and quality across the platform • Send useful vehicle reminders where users choose this option We are also developing features including MOT reminders, vehicle profiles, and service reminders. Where these are offered, they will always be opt-in.
Bimzo uses technology to help understand vehicle problems, categorise issues, and identify the most suitable type of specialist for your enquiry. This improves the relevance of the professionals we suggest and helps us get better over time. This technology is designed to support your search — it does not replace professional automotive advice and does not make final decisions about your vehicle. Always confirm the issue and the recommended course of action with a automotive professional.
To help facilitate your enquiry, we may share relevant details with the specialist or specialists we suggest. This includes only the information needed — such as your vehicle details, general location area, problem description, and contact details where required to make contact. Specialists are expected to handle your information with care and in accordance with applicable data protection law.
Bimzo works with trusted third-party providers to keep the platform running. These may include providers for website hosting, analytics, payment processing, communication tools, vehicle data services, and platform functionality. These providers are selected carefully and are only given access to information they need to carry out their role.
Bimzo does not sell personal information. We share information only where necessary to provide the service or meet a legal requirement.
Bimzo takes reasonable steps to protect the information we hold. This includes responsible data handling practices, appropriate security measures, limiting access to information to those who need it, and working only with trusted service providers. No system can guarantee complete security, but we are committed to handling your information with care.
We keep information only for as long as it is needed — to provide the service, manage accounts, improve the platform, and meet any legal requirements. If you would like to request deletion of your information, please get in touch through the Bimzo website and we will respond promptly.
Depending on your preferences, you may receive: • Updates about your enquiry or matched specialists • Useful vehicle reminders such as MOT or service reminders • Platform updates and new features relevant to you Any optional communications will always be something you can manage or opt out of. We will not send unnecessary messages, and we will always make it easy to update your preferences.
Depending on your location and applicable law, you may have the right to: • Access the personal information we hold about you • Correct inaccurate or outdated information • Request deletion of your data • Restrict certain types of processing • Object to how your information is used To exercise any of these rights, please contact us through the Bimzo website. We will respond clearly and promptly.
Bimzo uses cookies to help the platform function and improve your experience. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.
View Cookie Policy →Bimzo may update this Privacy Policy as the platform develops or as legal requirements change. Any updates will be posted clearly on this page. We will always aim to keep this policy simple and straightforward.
Our goal is simple — use information responsibly to make vehicle ownership easier.